Terms & Conditions
Effective Date: 20 May 2026
Welcome to Vistara Spa. These Terms & Conditions govern your use of our website and your purchase of skincare and wellness products from us. By accessing our website or placing an order, you agree to these terms.
1. About Vistara Spa
Vistara Spa provides skincare and wellness products through its online store. We reserve the right to update, modify, or discontinue products, services, pricing, or website features at any time without prior notice.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- Use the website for fraudulent or unauthorized activities.
- Attempt to interfere with or compromise the website’s security.
- Copy, reproduce, or distribute website content without permission.
- Provide false or misleading information when placing an order.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate and current.
However, product colors, packaging, labels, and appearance may vary slightly from images displayed on the website.
We reserve the right to correct errors, update information, or change product availability at any time.
4. Orders and Acceptance
When you place an order, you are submitting an offer to purchase the selected products.
We reserve the right to accept, decline, or cancel an order for reasons including:
- Product availability
- Pricing or listing errors
- Payment authorization issues
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Shipping restrictions
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
5. Pricing and Payment
All prices displayed on our website are subject to change without notice.
Payments may be processed through third-party payment providers such as Stripe or Square, where available. By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not intentionally store complete payment card details on our own systems. Payment information may be securely processed by the applicable payment provider according to its own terms and privacy practices.
6. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery dates are estimates and are not guaranteed. Vistara Spa is not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect addresses, or circumstances beyond our reasonable control.
7. Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund and Returns Policy.
Customers should review that policy before placing an order.
8. Skincare and Wellness Products
Our products are intended for their stated cosmetic, personal-care, or wellness purposes.
Please read product labels, ingredients, directions, and warnings before use. If you have concerns about allergies, sensitivities, or the suitability of a product for you, consult an appropriate qualified professional before use.
Vistara Spa does not guarantee that a product will produce a particular personal or cosmetic result.
9. Intellectual Property
All website content, including text, logos, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Vistara Spa unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.
10. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics services, and other technology providers.
Your use of these services may be subject to the respective third party’s terms and policies. Vistara Spa is not responsible for the independent practices of third-party service providers.
11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Vistara Spa will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
13. Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational purposes.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will become effective when the updated terms are posted on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Vistara Spa operates, without limiting any mandatory consumer protections that may apply to you.
16. Contact Us
If you have questions about these Terms & Conditions, your order, or our products, please contact Vistara Spa through the contact information provided on our website.
Vistara Spa
Skincare & Wellness Products
